Salesforce
Connect. Engage. Grow.
Salesforce with its ground-breaking technology has revolutionized the way organizations go about their marketing, sales and customer service. It is on cloud hence it is much easier to start-off with right consultant at your side.
Marketing Cloud
Reach New Prospects!
SF Marketing Cloud platform running in time before you lose any opportunity in the market. Our team of Marketing Cloud experts firstly understands your marketing strategy and requirements to set-up Salesforce Marketing Cloud exactly according to your needs. With our experts on your side you get better customer engagement across all digital channels like email campaigns, messaging, Social Media content and Ads. With Marketing Cloud you get leverage to utilize higher amount of data, engage customers with personalized messages and get them into relevant conversation quicker to develop more leads.
You can import data from files and systems or integrate with other software to start engaging customers. There are no idle leads with SF Marketing Cloud, every lead has a status and qualified leads automatically develop into Account and Contact. You get a comprehensive view about how your digital channels are performing, and can also check individual customer’s journey in pipeline.
Our SFMC team carries out a deep study of your marketing strategy to give you simple to handle cloud platform without any unnecessary complexity and burdening features. Our team conducts training sessions to get your team onboard and well-acquainted with our Marketing Cloud platform for hassle free working.
Sales Cloud
Close More Deals!
SF Sales Cloud streamlines sales process and curtails instances of unattended or pending leads.
With Opallios you get a team having deep expertise and vast experience in Salesforce to setup your Sales Cloud platform to generate higher sales. We get your Sales platform up and running on cloud where it can be accessed easily from any internet-enabled device. We understand your competition, market strategy, sales planning and brand image to chalk-out a vibrant platform that fulfils your organization’s needs.
Our SF professionals create a fulfilling platform that manages your leads, contacts and accounts and keeps regular update about their status. You can define and create Opportunities – that mark beginning of sales cycle, and change quotes during real-time deal scenario. We provide you a sales platform in which you can view full customer interaction, can assign leads to right people, check lead engagement across all digital channels, work with reduced admin work to focus on closing deals, and get alerts on active leads.
We setup your product or service on sales cloud with its pricing; you can also keep territory-wise pricing for selling in different geographical locations, and maintain update vigil on progress of opportunities and leads to forecast sales accurately. You get a link between sales data and sales goals for effective management and collaborative approach to achieve higher sales.
You can get your SF Sales Cloud Platform integrated with your existing Sales Apps or system, or you can get it integrated with SF Marketing and Service clouds for 360o control and management. With Opallios you get a Sales Cloud Platform tailor-suited to your requirements with scope of scalability. We carry out training sessions to let your team gain expertise over Salesforce and use it for best possible results.
Service Cloud
Superior Customer Satisfaction!
Salesforce Service Cloud is comprehensive service platform that enables organizations to provide world class services to customers and work smoothly with channel partners. In simple words, if integrated with Marketing and Sales Cloud it works as cornerstone to build an organization into trustworthy Brand.
Our Sales experts collaborate with Technical experts and after exhaustive analysis of your Sales and Service policies develop SF Service Cloud where you can record, track and solve customer issues across sales, service and support. The Cases can be created via email, web forms or by allowing customers to log in Salesforce directly. We design your Service cloud to let you prioritize support for important customers, to keep a check whether your channel partner or service agent is meeting clauses of SLA completely, and that no service request goes unattended. We create Case Alert and Escalation workflows you get alert whenever Escalation rules are disobeyed to maintain flawless service to your customers.
We can integrate CTI to your Service Cloud with which your organization can lend quicker and superior services with a personal touch to make every customer feel valued. Your customers can request service via phone call and their call gets transferred to right person in the organization. Your people attending the call get 360 degree-view of customer, his product and service, and previous interactions, responses and support, to handle the request efficiently. Your service agent can also easily relate current request to previously handled scenarios and find solution for customer in much lesser time.
Opallios with its SF Service Cloud services ensures that your organization has satisfied and appreciative customer base that brings higher growth by improving your brand image. We provide training sessions so that your team can use the platform easily and use it to optimum level. We can integrate Service Platform with other sales apps, or in-house systems for seamless working.